INQUIRY ABOUT YOUR ORDER
Ã la Française
Please bear with us while our small team of human hearbeats update your trackings in the system. ALL NOVEMBER ORDERS ARE SHIPPING OUT (Always check your SPAM FOLDER for Tracking-Shipping Notifications). November Orders as of TODAY's DATE are CURRENTLY BEING PROCESSED and SHIPPED OUT NOW (items marked in Stock are reserved for you the minute your payment goes thru). If your order was just placed, we are happy to announce that we are now speeding up our process with our brand new system and staff expansion just put in place so your order will be soon on its way to you, no worries !
EFFECTIVE TODAY, our shipping processing time is 5-7 business days, unless an item is on back-order which is always FOREWARNED on the product page. Keep in Mind national holidays in France & Monaco do not account into business days (even if it is not a holiday in your country). If you placed your order less than 5-7 Business Days ago, and you email us to inquire about your order, chances are you will get forwarded to this exact page, and proposed a refund if you do not wish to wait our forewarned processing time.
You didn't get your tracking yet? DO NOT WORRY. We work a la francaise and while our client service is anglophone, and very American Friendly (our Founder is part American after all) we still had to adjust our practices to the french system. Which means that often we may not have added your tracking yet eventhough it has already been picked up, scanned and transfered to CDG Paris Airport.
Also if you have received your tracking but don't see much or any movement, DON'T WORRY, it is still on its way to you ! just keep in mind POSTAL SCANS are not REAL TIME like in the US, you don't get a step by step heartbeat of your package like you would via FedEx or UPS, often you will only see a real update once it is at the Paris Airport on its way to you. We use the Postal System and it is efficient, cost-friendly, but will try your ability to demonstrate patience, very french patience !
Are you afraid to run out of Simply Inulin? then the AUTO-SHIP Extremly Important Person EIP program is for you. Click Here to Purchase
You still want to inquire about your order? not sure it went thru? worried about your delivery? No problem - We are happy to help. Just bear in mind we are a small team of Gangster Chic Fairies working as fast as we can to make your experience as CHIC as possible, we may take a day or 2 to reply Click Here to Email
Remember to be polite & courteous like the French Do! this is not Amazon, this is not an automated response system, we appreciate the common courtesy of a Hello, Please and Thank You.
Joan Crawford said it best "if you want the girl next door, go NEXT DOOR", by the same token, if you want FAST, OVERNIGHT, CHEAP, Obscure Inulin go on Amazon ! but dont expect that "popular" kind of service from us. We exude quality, trustworthiness, excellence, and transparency which we send bottled up in Chic Packaging 4000-5000 miles away, and accross oceans all the way to you from the mystical Principality of MONACO.
Chances are if you are angry or impatient and your order has not shipped yet, we will spare you AND OURSELVES the trouble, and issue a refund immediately. Our boss lady does not like when we get unpleasant emails, she has instructed us to keep our customer's and our Cortisol Levels low by resolving any issues with a refund (WHEN THE ORDER has not shipped out yet).
an urgent inquiry? You can reach out to our Operations Specialists ( They speak English, French, Spanish & Italian) - Please make sure your inquiry truly requires immediate attention before using this email. Here is an example: "My order is about to ship but I noticed my address is wrong" , "I leave for vacation in 10 days is there a way to speed up my order?", "I am having trouble with my payment and would like to place my order asap" etc. Email our Operations Specialists Here
We are told by our MOST LOYAL CUSTOMERS that SIMPLY GANGSTER CHIC products are definitely WORTH THE WAIT ! after all they do come all the way from the Principality of MONACO with Love xx