HAPPINESS
IS A RUNNER'S PACE

We certainly hope you will be satisfied with your purchase, but in case you aren't we do need to clarify our RETURN POLICY, as commercial legislation in our country, and return-policy culture is possibly way more different than in yours especially if you are in North America.
All purchases of food stuff, beauty & wellness products, hormonal & other health supplements are FINAL SALE and cannot be returned - Unless your items arrived unsealed, damaged or defective. If that is the case, make sure YOU DO NOT THROW OUT the item. We will need physical proof of the damage or defect to proceed further. The first step is to email photos of the defective or damaged item including the box it came in to legal@themethodmc.com
If you have pre-existing conditions known or unknown that counter-indicate the use or consumption of the product, no return or exchange will be issued. It is important that you do your due diligence and your research. For example, if you find out you are pregnant and do not wish to use Simply Inulin durin that time, we are not legally liable for this change of circumstances - Similarly if you have FODMAP intolerance but you did not realize Simply Inulin may not be consumed while on a low FODMAP diet, we are not legally liable nor responsible to refund your order.
The only circumstance in which we will accept a return for exchange / refund is if our item is proven to be defective. The item will have to be returned to us physicially in order to be considered for a refund/return.
CAVEAT: Unlike most North American E-Commerce company, we will never let you just keep the item for free, and refund you. Commercial legislation for Small Businesses Loss Prevention obligates us to provide physical proof of a defective item or damaged item in order to refund and declare losses.
If we determine that your item is indeed damaged or defective we will then proceed with authorizing a return and will email you a pre-paid return shipping label.
In what other situation can you return an item ?
There are very few exceptions to our FINAL SALE policy -- Of course there are exceptional situations in which we may determine in your favor.
You have tangible proof that the item is defective in its quality but this is not visible to the eye. Please email our legal specialist at legal@themethodmc.com -- if our legal loss prevention specialist deems your proof tangible we will accept to proceed with a free return in order to submit the product to a third party government affiliated health & quality compliance agency. Once this third party agency determines the validity of your claim, a full report along with a refund will be issued to you. Keep in mind that if your claim is without merit you may be responsible for any fees incurred such as return shipping fee and Compliance Officer fees.
My order is in transit, but I want to cancel it for a refund
What if you file a credit card dispute for your purchase (chargeback) ?
However if the offical postal data shows that your item is still in transit (during a period of 62 days or less) or that it has been delivered to the address you provided on file, your charge back will be deemed FRAUDULENT.
You will receive an official email from us and thru paypal proposing two possible resolutions 1) you may return our unpaid items unsealed and unused at your cost with a delivery confirmation method. 2) you may pay restituiton for the chargeback including the original price of your order and the 18 Euros chargeback fee we incurr from our payment processor when a charge back is filed.
In case Failure to comply with either of these resolutions or i f we do not hear from you within 5 business days --What happens?
Commercial legislation in our country compels us to file a Police Report against you for Fraud. Such Police Report will then be registered on the Docket, and a judgment against you will be entered by default for Penal fraud by a Criminal Court Judge. While you may not live in our country, keep in mind such filings may result in complications with authorities when travelling to Europe.
It is simply illegal and fraud to keep items you have executed a credit card charge back for and thus you have no paid for. Credit Card disputes without merit are not legally acceptable in our country, and are frowned upon. The legal system is very strict in making dishonest credit card dipsutes punishable by law as it makes it difficult for small businesses to survive and often costs the governemnt tremendous expenses in financial aid & tax deductions.
If I file a charge back credit card dispute, can i still shop with your company?
Unfortunately, unless the matter is resolved amicably you will be blacklisted on our customer system - Your address, financial information and IP address will be banned and unable to shop with us. We will often share this information with our authorized retailers as a loss prevention measure.
We are so sorry we had to lay out our Return / Credit Card Dispute policies so sternly -- But we have had some unpleasant experiences that indicate a certain culture gap of what is acceptable commerical /return and refund practices. We optimistically want to hope it is only because of cultural differences & that this page may help you understand our commercial etiquette better.
A final word on Cultural Differences
When shopping with a small foreign company like ours please proceed with an open-mind on the world. Commercial practices, customer service, and overall policies differ from your culture. It should not mean our approach is despicable on your standards, it should simply mean mentalities & practices are based on culture not expectations.
While we thrive to serve our multi-cultural valued clientele, and we have adjusted many of our practices to provide a pleasant and familiar shopping experience --For example: our client service reps speak several languages, a few of our staff members have experience in the American Customer Service field; When it comes to policies and regulations we must and will enforce those of our country and culture.
We vow to provide you with products & experiences so impeccable you will not need to visit this page.
With Love,
THE GANGSTER CHIC Team